FAQ
Welcome to the FAQ section, where I've compiled answers to commonly asked questions about my 210D UHMWPE Gridstop Nylon products and services. I aim to ensure your experience with Gridstop Crafts is seamless and informative. If you don't find the answer you're looking for, please feel free to reach out to me directly for personalized assistance.
What is 210D UHMWPE Gridstop Nylon, and what are its uses?
210D UHMWPE Gridstop Nylon is a durable, lightweight woven fabric reinforced with UHMWPE fibers, making it highly tear-resistant and water-resistant due to its PU back coating and DWR front coating. It's commonly used for outdoor gear such as backpacks, fanny packs, ditty pouches, wallets, and reinforcement areas in gear.
How are my fabrics sold?
My fabric is sold per quarter meter, allowing you to purchase in smaller increments to suit your project needs. For more info, view my Cutting Methods page.
What are the shipping options available?
I offer a variety of shipping options for Canadian, US, and International orders. You can view all the shipping options and details on my dedicated shipping page here: Shipping Options and Details.
Will I be responsible for any import duties and taxes on my international order?
Yes, unfortunately, any customs, duties, taxes, or other fees that may occur for international orders will need to be paid for by you, the customer.
How long will it take to process my order?
I'm committed to processing orders swiftly. Typically, orders are processed and shipped within 1 business day. Orders placed on Fridays are processed over the weekend and shipped out on Monday morning.
How can I track my order?
Once your order is shipped, I'll send you an email with all the necessary details to track your order, provided you've selected a shipping method that includes tracking.
What is your return and exchange policy?
I offer a 30-day return policy. If you're not satisfied with the fabric color or quality, you can initiate a return or exchange by contacting me here: Contact Page.
Please note that return shipping costs must be covered by you, the customer. For more details, please review my refund policy: Refund Policy.
What should I do if my fabric arrives damaged or if my package is lost?
Despite all efforts to package your order securely, if it arrives damaged or gets lost, please reach out to me immediately through my contact page so I can help resolve the issue: Contact Page.